Legal

Refund Policy

Please read our refund policy carefully before making any purchase.

Effective Date: 12 July 2025

In Brief

All astrology services are personalized and manually processed based on your unique birth data. Once delivered, no refund will be issued. Exceptions apply for duplicate payments, non-delivery, or technical errors.

1. No Refund on Delivered Services

All astrology services, reports, and consultations are personalized and manually processed based on your unique birth data. Therefore, once a service has been delivered (by email, phone, or any digital method), no refund will be issued under any circumstances.

2. Exceptions to Refund Policy

A refund or replacement may be considered only in the following exceptional cases:

Duplicate Payment

If the same service was paid for more than once due to a technical or user error.

Service Not Delivered

If the paid service has not been delivered within the committed time and you have not received any update from us even after contacting support.

Incorrect Transaction

If a genuine mistake occurred during payment or a technical error led to the wrong amount being charged.

To claim a refund, you must notify us within 7 days of your transaction by writing to erastrosuman@gmail.com. Include your name, payment reference number, and the details of the issue.

3. No Refund for User Errors

Refunds will not be issued for:

  • Providing incorrect or incomplete birth details
  • Change of mind after payment
  • Dissatisfaction with the nature or content of the predictions (as astrology is interpretive and not guaranteed)

4. Cancellation Policy

As our services are digital and personalized, cancellations are not possible once the order is placed and work has begun.

5. Payment Disputes

If you initiate a chargeback or dispute through your bank or payment provider without contacting us first, we reserve the right to block your access to our services and take appropriate legal or remedial actions.